We at Asian Adventures endeavor to ensure that all our customers have complete satisfaction no matter what their requirements are. It should, however, be understood that we are acting on behalf of the supplier of the travel services and product specified and that all bookings are accepted on the following conditions :

All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the suppliers concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by Sri Lankan law.
   
The information on this Web site is as accurate as possible. We cannot, however, accept any liability for losses or damages that you may suffer arising out of your use of this Web site.
   
This Web site also includes links to external Web sites. These sites are in the majority of cases links to official tourist board sites and are intended to be useful sources of travel information. However, we are not responsible for the content of these Web sites and we accept no liability for losses or damage caused by using this information.
   
Your statutory rights are not affected and any dispute will be administered by Sri Lankan law.
   
Prices shown on our online searches are automatically updated several times a day by sophisticated computer software, and are correct at the time the information was received from the supplier's computers. However, prices and availability of accommodation can change and exact prices will be confirmed at the time of booking.
   
A deposit is payable at the time of booking and the balance is payable in accordance with Asian Adventures terms and conditions
   

Our credit/debit card transaction fees are as shown below :

Visa & MasterCard credit cards: 3.5%  
AMEX & Diners cards: 3.5%  

You may elect to join our mailing list and we will send you regular newsletters and details of special offers. You can withdraw from our mailing list at any time simply by sending an E-mail to adventures@asianadventures.lk and typing "Remove".

If you have any queries about our data protection & privacy policy please e. mail us at adventures@asianadventures.lk You can withdraw from our mailing list at any time simply by sending an E-mail to adventures@asianadventures.lk and typing " privacy policy " and the person responsible will contact you.

Late Bookings: Depending upon available space, bookings can be made up until three days prior to departure. Reservations which are made within 30 days of departure require payment in full at the time of booking.

Cancellation: Penalties do apply and for this reason travel insurance is recommended. Travel insurance is available at a modest cost and additional information may be obtained from your travel professional or the insurance carrier of your choice. We strongly suggest that you purchase travel insurance; Refunds cannot be issued until cancellation requests, in writing, have been received.

Force Majeure. Asian Adventures will not be held responsible for any unforeseen circumstances that are beyond our control such as war or threat of, riot, industrial disputes, civil strife, terrorist action or threat of, natural disaster, fire and adverse weather conditions.

Any complaints in respect of the travel product specified must be made within six weeks of the end of the holiday or journey concerned. All complaints will be acknowledged within 48 hours and a full reply sent within 28 days.

We encourage feedback about our Web site or the travel products supplied. Please use our customer feedback form or e- mail us on adventures@asianadventures.lk if you have any comments whether good or bad.

 

Generally the Price Includes (Unless Specified) :
Accommodation (in standard rooms) on BB basis
Transportation by air-conditioned vehicle
Entrance fees for Sigiriya, Polonnaruwa, Botanical Gardens, Elephant Orphanage and Kandy Temple.
Cost of Cultural Show.
Services of an English / Arabic Speaking Driver Guide.
Tips and Porterage.

The prices do not include :
Cost for meals not included in the tour program.
Airport tax in Sri Lanka (Rs. 1000/- as at present).
Video Camera permits at Pinnawela Elephant Orphanage
Still Camera/video camera permits at the Kandy temple
Expenses of personal nature.

Cancellation Charges

Rates Policy
All Rates quoted are in US Dollars and are net to Asian Adventures

Complaints
In the unlikely event of any problems whilst on holiday you must report this in the first instance to our Driver/ Guide or Management in Colombo. We will try to rectify the problem for you. If they are not able to remedy the complaint to your satisfaction you must write to us within 14 days of your return from your holiday. Complaints received after 14 days cannot be looked into.

Alterations/Cancellations
Any changes to your holiday programme must in the first instance be checked with our reservations staff to ensure your needs can be met and confirmed in writing by the lead name in the party. Minor changes are subject to a US$ 15.00 fee.

Itinerary Changes: Changing your itinerary after reservations have been made can result in loss of advantages gained by early planning. In addition, the results of last minute changes may be disappointing. All changes to travel itinerary once deposit has been made are subject to a US$100.00 per person, per change administrative and handling fee. This includes, but is not limited to, date and itinerary changes on airline tickets.

Upgrade Policy: Asian Adventures reserves the right to upgrade a guest or guests to more expensive category accommodations at no additional cost.

You may not reproduce any of these pages without our written consent. This site and all associated articles and artwork are © Copyright Asian Adventures.

How do I make a contract with you?
You can make the contract in a number of ways -

By booking through your travel agent.
By filling in the booking form and posting it to us.
By making your booking by telephone.
By booking via the internet.

The contract between us is made when your booking is entered on our computer and a booking reference number is produced. At that moment the contract between us begins. We will send you or your agent a confirmation usually within 24 hours. Please check it carefully to ensure all the details are correct and inform us or your agent immediately of any errors. The contract appertains to all persons named on the booking form.

Can you increase the price after I have booked?
Yes, but only in very limited circumstances. The price of your travel arrangements is subject to surcharges on the following items for increases in: transportation costs e.g. fuel, ferry operator fares and any other operator surcharges which are part of the contract between service providers (and their agents) and us. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only amount's in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of US$ 15.00 together with an amount to cover agents commission.

If this means paying more than 10% of the holiday price you will be entitled to cancel your holiday with a full refund of all monies paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days from the issue date printed on the invoice.

Can I change my holiday arrangements?
If you want to make any changes to your booking such as changing the date, room type or joining point, we will do our best to help but we cannot guarantee to make the changes that you want. If we do manage to make the changes we will charge a fee of US$ 15 to cover our administration costs providing that all notifications of changes are received no later than the due date of the balance payment of your holiday.

Any alteration by you made later than the original balance date will be treated as a cancellation of the original booking and will be subject to the cancellation charges. Other alterations such as the addition of requests or change of pick-up point that require a reconfirmation to be issued must be notified in writing by e- mail.

 
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